WHEN YOU DON'T INVEST IN INFRASTRUCTURE,
YOU ARE GOING TO PAY SOONER OR LATER,.
Making the Most of IT Managed Services
Making the most of IT Managed Services includes balancing the potential rewards against the possible risks. Risks can be minimized by right-sizing the configuration to your business and technical objectives, choosing the right provider, and tracking performance.
IT TECHNICAL SUPPORT
IT support is one of the greatest advantages that IT outsourcing can offer to a business. On one hand, you don't need to keep a dedicated work station available for the support specialist at all times. On the other, you are certain that the routine maintenance tasks and common IT issues that arise on a daily basis are taken care of regularly and on time. Getting IT support online also has the benefit of short response times and, in most instances, direct involvement of the support provider in performing the necessary IT tasks on computers in your office.
The set of IT support services we offer remotely includes the following:
Basic troubleshooting and Q&A
User walk-through instructions
Regular and scheduled maintenance tasks (such as software updates, data backup, etc.
Remote monitoring of system performance.
For communicating remotely with our clients and performing necessary operations on their computers, we utilize the entire spectrum of online IT support methods that modern technology offers: voiceover software, text-only channels like email or chat, and remote desktop applications. We use a combination of different communication means, aiming to provide our clients with timely, quality remote IT support - and, wherever possible, cut the costs they incur.
Our IT Support & Management Process
Read on to discover what IT AMC Dubai really means and how an investment in your IT is truly an investment in the future of your business.